Refund Policy
Return Policy
We have a 30-day return policy for eligible items. You have 30 days after receiving your item to request a return.
Eligible items must be:
- Unworn and unused, with tags attached
- In original packaging
- Accompanied by a receipt or proof of purchase
To start a return, contact us at flatcreekstore@gmail.com. If your return is accepted, we'll send you a prepaid return shipping label with instructions. Items sent back without prior authorization will not be accepted.
Custom & Handmade Items — All Sales Final
Because our products are custom printed and hand-bleached to order, all sales are final on these items unless:
- The item arrives damaged
- There is a printing or production error
- You received the wrong item
If any of these apply, contact us within 7 days of delivery with photos of the issue and we'll make it right.
Damages & Wrong Items
Inspect your order upon arrival. Contact us immediately at flatcreekstore@gmail.com if something is wrong so we can resolve it quickly.
Non-Returnable Items
Sale items, gift cards, perishable goods, and personalized/special-order items cannot be returned.
Exchanges
To exchange an item, return the original (if eligible) and place a new order once the return is accepted.
Refunds
Once your return is received and inspected, we'll notify you of approval. Approved refunds are processed to your original payment method within 10 business days.
EU Customers
If your order ships to the European Union, you have a 14-day right to cancel or return for any reason, provided the item is unused, with tags, and in original packaging.